Delivery & FAQ

Do you offer delivery?

Please see our Delivery Map, at right, for our delivery area zones. Call for pricing.

About Our Premium Delivery Service

This service includes many extra procedures to ensure that your furniture is delivered and set up properly.
When we arrive at your residence or business, a team of two experienced employees will first inspect the area(s) you want the piece(s) placed. It is the customers’ responsibility to have the area cleared, and to have an open path for the new furniture to fit through. Delivery fees are non-refundable, so preparing the area is vital to a successful delivery. We will set up your purchases in your designated areas as long as we have the room necessary to finish any basic assembly required. We also make sure all moving parts such as hinges are adjusted properly and lights work as intended.

Our premium delivery service anticipates (and fees are based on) a visit time of 15 to 30 minutes for all orders under $5000. Orders above that (and up to $10,000) anticipate a visit time twice as long, and allow for deliveries up to a second floor or down to a lower level.

Our Custom Installation Service

Some customers may need delivery to a floor beyond the second level. There may be difficult access to the address provided, such as an impassable driveway or construction occurring that will impede and delay our ability to deliver in a timely manner. If such cases exist, we need to know this in advance to ensure a successful delivery.

For an additional fee, our custom installation service will allow extra time at your site. Generally, we charge an extra $50 per floor above the second level. We also charge an hourly rate of $70 per hour over the time periods allowed in our premium delivery service (30 minutes maximum for orders $5000 or less, 60 minutes maximum for orders up to $10,000). If we spend more time over the allotted allowance, these fees will be added to your order as appropriate.

What about sales tax?

Besides charging MA state sales tax for residents in our state, we charge sales tax in Connecticut and Rhode Island if we deliver in our own truck (per the tri-state sales tax agreement between MA, RI, and CT.) If we ship via a third party on your behalf, we do not charge sales tax, but third party shipping charges are collect and can vary extensively depending on complexity. If you have special needs or questions, please call the store.

Do you match competitor's prices?

Absolutely. We’re extremely confident about our pricing policy and methodology to determine them, but there’s a lot of competition out there. All we need to do is corroborate the quote you have gotten and we’ll match it (unless our competition has totally goofed - we reserve the option to tell you to go there and get it!). We appreciate being notified of price differences because you’ll be helping us adjust, review and serve you better in the future. Please note – circumstances and situations have to be similar - what we call comparing "apples to apples". If you’re getting a quote on an “as is” floor sample or damaged item, and asking us to match the price for a brand new one, well … that’s not going to work.

How long does it take to get furniture if I order from you?

It depends on whether it’s an item or a group of items we have in the store, or if we’re ordering from a specific manufacturer or manufacturers. This determines how long you might wait. If you’re in a hurry, buying what we have at the store is your quickest solution – it’s merely a question of when you can pick up or when we can schedule delivery. Specific needs and requirements vary – from manufacturer quick ship programs to custom order production.

If there's assembly required, do I have to pay extra to have it built?

No. We want our furniture to work for you, not the other way around. For example, if you buy a bookcase requiring assembly, we include assembly in our price. Some customers prefer that the item remain unassembled – they want to pick it up in a smaller vehicle and it’s just more convenient to transport that way. Some items, such as beds, are impractical to fully assemble for pick up. These items need assembly on site. In those cases we inspect and pre build all components as practical. We are a full service furniture store and go to great lengths to make your visit and your purchases a wonderful experience.

What types of payment do you accept?

We accept MasterCard, Visa, Discover, AmericanExpress, checks and cash.

Can I special order furniture from you if you don't have it in the store?

Yes, most of the time. It all depends on the manufacturer, but the majority of them offer numerous options that include wood types, upholstery options (fabric and leather in different grades), dimension options, and a host of other variables.

Do you offer financing?

Yes! Danco Modern is now offering 6-months interest free financing through GE Money. For more information CLICK HERE.

How long have you been in business?

We have been in business at this location since 1983, and prior to that we were in Northampton since the early 1970′s. Our company name at that time was Danco. In 1996 the ownership changed and the company became known as Danish Inspirations. In July of 2008, the ownership changed once again, and the company is now called Danco Modern. Through all the ownership changes, the staff has remained. The average length of service per employee is now over 20 years. As we say in one of our ads, “Scandinavian furniture is our heritage, contemporary furniture our passion, and making your home extra special our mission.” We love our business.

Do you offer interior design services?

Yes. Our sales and design consultants have years of experience planning out space requirements and furniture arrangements. If you have specific needs and requirements, we can easily provide you with numerous options and solutions. Color choices, furniture styles and treatments – we’ve been helping customers with their interior design projects for so long now, it’s become second nature. This service is provided free at the store, so don’t hesitate to ask for help. That’s what we’re here for.

Do you make house or office visits?

Yes, we certainly do, and for only a minimal fee to cover time and mileage. If our in home or office design service leads to an order, the fee can be waived.

Can I use my own preferred designer?

Yes, we would be happy to work with whomever you desire, and either with your designer directly or in combination with you. Please see our store managers to coordinate our efforts.

I want to visit your store, but my partner hates shopping. What can I do?

Until recently, you could sit your reluctant partner in front of one of our large hi-def 1080p 46″ or 50″ widescreen TV’s with hundreds of stations to choose from – sports, movies, news and more. However, someone felt they needed these TV's more than us, so they're no longer here... For now one can choose a comfy recliner to sit in, grab a free cup of coffee, and read their favorite book or magazine. We’ll make your shopping resistant friend totally comfortable while you look for what you need.

Do you have a Privacy Policy?

Yes we do. There's more info below plus a link to it at the bottom of the page, provided to explain our online practices and the choices you have in the way information is collected and used on our site.

The Information We Collect At Our Web Site

We do not require personally identifiable information from you in order to access and use our web site. Certain functions, such as online information or contact us and email sign up forms, do require you to voluntarily submit personally identifiable information, which may include: name, organization, addresses, and telephone and fax numbers.

How We Use the Information

Any personally identifiable information submitted by you is kept strictly confidential and separately from the Web site, and is used solely by us to provide the information that you requested via contact us and email sign up forms. We do not provide or forward personally identifiable information to any organization.